Protect your investment with industry leading service support.

4 reasons to bring your machine to your Challenger dealer:

  1. Right first time repairs by technicians with extensive experience.
  2. All the tools for the job – your dealer has invested thousands in specialist tools and diagnostic equipment. This enables them to make critical software updates and calibrations to your machine.
  3. Quick resolutions - close contact to Challenger engineers and technicians to get the fastest response for your machine repairs.
  4. Genuine replacement parts fit your machine seamlessly and ensure long term reliability.
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    Technical Knowledge

    Your dealer technicians get the very best training either from the world-class Challenger training centre located in Grubbenvorst or an AGCO training facility more local to them. Centrally managed training ensures high-quality and consistent servicing and gives your dealer technicians the absolute confidence to serve you well.

    Typically, your dealer technician’s will have had the opportunity to attend a product specific apprenticeship programme and follow courses as part of the AGCO Academy. To encourage even higher standards, we run award schemes which recognise the very best dealer technician talent. We also give technicians the chance to broaden their horizons with exchange programmes to other dealers around the world.

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    Special Tools & Diagnostic Equipment

    Your dealer is equipped with specialist tooling that's only available to them - you won't find that same equipment and expertise anywhere else. For example, with EDT, our state-of-the-art Electronic Diagnostic Tool, not only can problems be quickly identified and cured but functions can also be enhanced and reprogrammed - all at the touch of a button.

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    Responsiveness When You Need It

    We all know that things can go wrong. It’s a fact of life. The important thing is to know that the back-up is there when you need it. Responsiveness is the name of the game here. Your dealer knows that when you need to fix a problem, time is of the essence. When you call, they’ll be there.

    Their dealer service vans are kitted out with all the necessary tools, equipment and a range of parts. The aim is to be in a position to fix the problem there and then. During harvest - for primary units like combines - we set our dealers a target to be with you within an agreed time of a call. In practice, it’s usually sooner.

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    Parts Availability

    Our dealers stock all fast moving parts for your Challenger machinery to ensure that in the event of a failure or repair, they have the parts you need, to get you back up and running as soon as possible. Should they not have stock of a particular part, then they have access to AGCO’s strategic stocking locations and central parts warehouses, where delivery to the dealer within 24 hours is possible.