When you invest in a Massey Ferguson machine you are backed by AGCO, the world’s largest agricultural machinery company.

AGCO is the world’s largest agricultural company. We pride ourselves in having the knowledge, experience and infrastructure to be able to deliver world-class aftersales service support to our customers and their machines.

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    TAG Team

    Your dealer technicians have the very best training from AGCO Academy to diagnose and repair any Massey Ferguson machinery fault. But should they need it they can also rely on AGCO’s Technical Assistance Group for extra support. We have TAG teams located in all our key markets and they are available at the end of the phone 24/7.

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    AGCO Source

    AGCO Source is our technical knowledge database system which enables dealer technicians to communicate directly and dynamically, right through to the heart of the factory support team. This access means that your dealer can connect with a global community of technical experts focused on solving problems before they occur.

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    AGCOnet

    Either in the workshop or when they are in the field, technicians have direct access to our AGCO Net Intranet library. Updated daily, this feeds them with all the latest news and technical information on our machines.

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    Parts Availability

    Your dealer has access to AGCO’s vast stocks of genuine replacement parts which are shipped using cutting-edge logistics. AGCO dealers in Europe, Africa and Middle East are serviced by our master parts warehouse in Ennery, France plus ten satellite warehouses which are strategically located to be able to provide the best parts availability to all customers.

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    AGCO Harvest Promise

    As a demonstration of our commitment to delivering exceptional aftersales service, AGCO have been running an AGCO Harvest Promise programme since 2014. And we are pleased to advise that from 2016 we are making the commitment to offer the AGCO Harvest Promise for the first 3 years following warranty registration.

    Our unique AGCO Harvest Promise is our commitment that, in the exceptional situation where we can’t deliver critical parts* within 24 hours**, then AGCO will pay for a contractor to step in and harvest your crop until you’re up and running again. ***

    This AGCO Harvest Promise assurance has been added to the great range of services, products and back-up already available through AGCO's industry-leading aftersales support. AGCO makes major investments to deliver this exceptional aftersales service. All of this is driven by one single goal – to keep you harvesting when your crop is ready to be harvested. Without compromise.

    The programme is available in selected certain markets for specified current production harvesting machines.

    *Your dealer can advise which parts are classified by AGCO as ‘critical’
    **48 hours for offshore islands
    ***Maximum refund amounts apply; €3,500 for combines and €2,000 for large square balers

Multimedia

Watch our AGCO Parts Harvest Support video so see the kind of aftersales support you get from your dealer and AGCO not only during harvest but 24/7, 365 days per year.